Delhi Transport Corporation
This Charter sets out our commitment to provide a
convenient, comfortable, regular, punctual, efficient, safe, reliable and eco-friendly bus
transit system at reasonable prices benefiting the National Capital.
The aim is to establish an effective & active
interface with the commuters to evaluate our performance against their
expectations and take appropriate remedial measures to provide them the
best possible service.
The Commuters are at the focal point of this
Charter and their maximum satisfaction is the main strategic thrust.
RELIABILITY AND PUNCTUALITY STANDARDS
We aim to make our services reliable by way of
ensuring their punctuality. We also aim at minimizing the waiting time of
the commuters at the bus stands by way of optimizing frequency on
different routes as against the actual demand.
We are always keen to imbibe the latest
technological advancements indigenously & globally available in Bus
Body Designs, Engine Equipment, Technology, Systems etc. so as to be able
to provide the commuters a comfortable & efficient Bus Service.
DTC is the First Transport in the country to have
inducted the CNG Buses in its City Fleet. Not only that, having replaced
its entire City Fleet with the CNG buses, the Corporation is the World's
Largest Eco-friendly CNG Fleet Operator and, thus, has the pride of its
active contribution towards cleaning up the environment of the City. Our
city fleet has over 3110 CNG buses.
Induction of low floor buses to facilitate disabled and senior citizens.
To optimize its fleet strength
in order to be able to meet the transportation requirements of the
people. The City Fleet is targeted to be raised to 6000 CNG buses.
To diversify & introduce a
variety of services to cater to specific needs of different segments of
To equip all its buses with GPS
based Automatic Vehicle Tracking System in order to optimize bus
availability through realistic/differential scheduling, facilitate quick
replacement of buses in case of break-down enroute and provide immediate
help to the crew/commuters in case of an accident. Automatic Vehicle
Tracking System has already been fitted on a number of buses on
experimental basis. AVTS, through Satellite Aided Monitoring, will help
in ensuring that the buses strictly adhere to their schedule & are
stopped properly on bus-stands by the crew.
To equip all DTC buses with
Speed Governors to make travelling safer for commuters & other road
- To give the city a better look, the Corporation has constructed Bus Queue Shelters of New Design all over the City. DTC Terminals, Time-Keeper Booths & other DTC establishments too are in the process of renovation.
In order to ensure easy accessibility of the information of the commuters' use, the following facilities are available: -
- Route Guide/Maps are available at all pass sections for sale to the Commuters.
Displayed at Important Points/Terminals.
Booths": Manned with knowledgeable staff at Terminals to redress
the problems of commuters.
Book: The commuters may ask the conductor
for the same to record their complaints/suggestions.
Control Room: Functions round the clock. Commuters
may dial 24351763 or 24352745 to have any information about DTC services.
Website: The Website of the Corporation "http://dtc.nic.in"
contains all vital information about its activities.
- Central Complaint Cell: The Commuters may lodge their complaints/grievances on phone no. 24351587.
With a view to do away with the difficulties faced by the commuters in getting their passes made/renewed, the Corporation has computerized its pass sections. The commuters are no more required to stand in the tiring long queues outside the pass sections for the purpose. The networking of all DTC Pass Sections too is in progress. To facilitate the regular commuters of satellite-Towns, DTC is providing concessional bus pass.
The Corporation has computerized pass sections at
the following places: -
PROCEDURE FOR PASS MAKING
The Corporation issues monthly
passes to the commuters for its City Buses. Commuters willing to have DTC passes
are required to fill up a FORM which is available for Re. 1/- all pass-sections
of DTC. The requirements to be fulfilled for different categories of passes are
as under: -
The Corporation issues monthly passes to the commuters for its City Buses. Commuters willing to have DTC passes are required to fill up a FORM which is available for Re. 1/- all pass-sections of DTC. The requirements to be fulfilled for different categories of passes are as under: -
The pass seekers of all above categories are required to pay a sum of Rs. 15/- for ID Card.
IMPORTANT TELEPHONE NUMBERS
Important telephone numbers are given hereunder for use by the commuters in connection with the redressal of their grievances: -