Delhi Transport Corporation
Citizen Charter
THE CHARTER
This Charter sets out our commitment to provide a convenient, comfortable, regular, punctual, efficient, safe, reliable and eco-friendly bus transit system at reasonable prices benefiting the National Capital.
The aim is to establish an effective & active interface with the commuters to evaluate our performance against their expectations and take appropriate remedial measures to provide them the best possible service.
The Commuters are at the focal point of this Charter and their maximum satisfaction is the main strategic thrust.
RELIABILITY AND PUNCTUALITY STANDARD
We aim to make our services reliable by way of ensuring their punctuality. We also aim at minimizing the waiting time of the commuters at the bus stands by way of maintaing frequency on different routes as against the actual demand. The Corporate office of the Corporation is Traffic Department, Scindia House, Telephone No.23752769-75.
TECHNOLOGICAL UPGRADATION
We are always keen to imbibe the latest technological advancements indigenously & globally available in Bus Body Designs, Engine Equipment, Technology, Systems etc. so as to be able to provide the commuters a comfortable & efficient Bus Service.
CONTROLLING POLLUTION
DTC is the First Transport in the country to have inducted the CNG Buses in its City Fleet. Not only that, having replaced its entire City Fleet with the CNG buses, the Corporation is the World's Largest Eco-friendly CNG Fleet Operator and, thus, has the pride of its active contribution towards cleaning up the environment of the City.
The Corporation has a full-fledged Pollution Control Cell which is entirely dedicated to ensure that its buses plying on the roads do not emit pollution. The buses those found emitting excess smoke are immediately withdrawn from the road & put back only after necessary rectifications. The telephone number of Pollution Cell has been displayed in all DTC Buses. Any complaint/report about DTC buses found emitting excess smoke may be telephonically lodged with the Pollution Control Cell at Telephone No.26811540.
CUSTOMER CARE SERVICES
- Special Hire Service: -Apart from the normal services, the Corporation also provides buses to the Citizen of Delhi on Special Hire for Seminars, functions etc.
The booking of low floor buses (A.C. & Non- A.C. has been stopped for marriage related functions only, not for other purposes. Besides, the booking of Spl. Hire bues is done at corporate level i.e. Sc.House only, not at depots level.
Office to approach:-
DTC office at Sc.House, Phone No.23752770.
Prescribed rates for spl. Hire services:-
Particulars
Standard Floor buses (Rs.)
S.No. | Particulars | Standard Floor buses(Rs.) | Low Floor Non A.C. Buses (Rs.) | Low Floor AC buses (Rs.) |
---|---|---|---|---|
1. | Minimum charges per bus per day | Rs.2000/- (excluding destination charges) | Rs.3000/- (excluding destination charges) | Rs.8000/- (excluding destination charges) |
2. | Charges per Km. (Garage to Garage) | 40/- | 60/- | 75/- |
3. | Destination charges per hour | 250/- | 400/- | 800/- |
4. | Night Charges per bus per night (between 2300 hours to 0400 hrs) | 250/- | 400/- | 600/- |
5. | Minimum cancellation charges per bus | 500/- | 750/- | 1000/- |
6. | Services charges as applicable |
- School Bus Service: - The school bus service of the Corporation is preferred the most by the parents of school as well as parents of school going children being the safest mode of transport. The Corporation provides the buses to schools within the territory of Delhi on Special Hire.
- Free/Concessional Passes: - DTC also offers Free Passes to different categories of disabled persons (like blindness, low vision, leprosy cured, hearing impairment, locomotor disability, mental retardation, mental illness) , war-widows & their dependents, eminent sport personalities, Freedom Fighters etc. and concessional Passes to various categories of commuters viz. Students, Senior Citizens, Family members of BPL/AAY Card holder , Journalists, etc.
- To meet the transport requirement of the people, DTC has the target fleet of 5500 CNG buses
- To diversity & introduce a variety of services to specific needs of different segment of society. AC, Non-AC and Standard floor buses have been provided to commutes of Delhi.
- To equip all its buses with GPS based Automatic Vehicle Tracking System in order to optimize bus availability through realistic scheduling, facilitate quick replacement of buses (in case of break-down enroute) and provide immediate help to the crew/commuters in case of an accident by an Ambulance (Stationed at Road Safety Cell, Pragati Maidan, New Delhi). Automatic Vehicle Tracking System has already been fitted on a large number of buses on experimental basis. AVTS, through Satellite Aided Monitoring, help in ensuring that the buses strictly adhere to their schedule & are stopped properly on bus-stands by the crew.
- To equip all DTC buses with Speed Control Governors to make travelling safer for commuters & other road users.
- To give the city a better look, the Corporation has constructed Bus Queue Shelters of New Design all over the City. Further, DTC Terminals, Time-Keeper Booths & other DTC establishments too are in the process of renovation.
CUSTOMER INFORMATION In order to ensure easy accessibility of the information of the commuters' use, the following facilities have been made available: -
- Route Maps are available at all pass sections for sale to the Commuters.
- Route/Time-tables: Displayed at Important Points/Terminals and time keeping booths.
- "Time Keeping-cum-Enquiry Booths": Manned with knowledgeable staff at bus Terminals to redress the problems of commuters on the spot.
- Complaint/Suggestion Book: The commuters may ask the bus conductor for the same to record their complaints/suggestions, if any.
- Central Control Room: Functions round the clock at Millennium Depot Complex. Commuters may dial 23370209, 23370210, and 23370217 to 19 to have any information about DTC services.
- DTC Call Center : Commuters can have any information about DTC's Operation from DTC's Call Center at Scindia House by dialing Telephone No. 23317600.
- DTC Website: The Website of the Corporation all vital information about its activities.
- Central Complaint Cell: The Commuters may lodge their complaints/grievances on Telephone No.1800118181, 8744073248, 23370373, 23370374.
PASS SECTIONS
With a view to do away with the difficulties being faced by the commuters in getting their passes made/renewed, the Corporation has computerized its pass sections. Now, the commuters are no more required to stand in the long queues outside the pass sections for the purpose. The networking of all DTC Pass Section too is in progress. To facilitate the regular commuters of satellite-towns also, DTC is providing concessional bus pass. The Corporation has computerized pass sections at the following places: -
Scindia House | Central Secretariat | Sarojini Nagar Depot | Hauz Khas Terminal |
---|---|---|---|
Nand Nagari | Shahdara Terminal | Delhi Gate | Nehru Place |
Timar Pur | Kashmere Gate | Red Fort | Azad Pur Terml. |
Peera Garhi Depot | Raja Garden Terml. | Wazir Pur Depot | Shadi Pur Depot |
Lajpat Nagar | Uttam Nagar Terml. | Mehrauli Terminal | Najafgarh Trml. |
Hari Nagar Depot-I | Mangol Puri S BLK | Hasan Pur Depot | South Campus |
Jamia Milia Islamia (University) | North Campus | Karol Bagh Terminal | Kanjhawala Depot |
Bawana Depot | JNU | Burari | |
Alipur (SSNC) | Seema Puri Depot | IGI Airport Terml. | Dawarka Depot-II |
Babar Pur Tarminal | Narela Terminal | Sultan Puri | Rohini (Trml) Sector 22 |
Pass Section at Jheel (East Delhi) is the only pass section which is manually working.
PROCEDURE FOR PASS MAKING
Category | Monthly Charges | Requirements | Period of Issue Pass | |||
---|---|---|---|---|---|---|
Students | Destination & All Route Pass (Ordinary) (Non AC) | Rs. 100/- | The Form duly filled & a photo --both attested by the institution authorities, valid ID Card and the fee receipt issued by the Institution | Same Day | ||
All Route (Special) (Non AC) | Rs.150/- | Same Day | ||||
BPL/AAY Family member | All Route (Non AC) | R.500/- | BPL/AAY Certification/ i.e. Food Security card AAY/PR-S Cards documentation issued by competent authority of GNCTD. | Same Day | ||
General Public | All Route Pass (Non AC) City service | Rs. 800/- | No document required. | Same Day | ||
ALL Route Pass AC (City Service) | Rs.1000/- | Same Day | ||||
Interstate (NCR) Passes on non AC Buses | Same Day | |||||
Delhi - GGN | Rs. 1500/- | Same Day | ||||
Delhi - Bahadurgarh | Rs. 1160/- | Same Day | ||||
Delhi - Faribabd | Rs. 1800/- | Same Day | ||||
Delhi - Ghaziabad | Rs. 1640/- | Same Day | ||||
Media Persons | All Route ( Non AC) | Rs. 100/- | Accredition Card issued by Press Information Bureau (PIB) or Directorate of Information & Publicity (DIP). Besides all City Service Buses, also valid in the DTC buses bound for Ghaziabad, Gurgaon, Faridabad, Bahadur Garh and Greater Noida. | Same Day | ||
All Route (AC) | Rs. 200/- | Same Day | ||||
Senior Citizen (60 Years & above) | All Route (Non AC) | Rs. 50/- | Residence proof (such as Ration Card, Election ID Card, Aadhar Card, PassPort) any one for Age proof Passport/ School Certificate/ Driving License/ Pension Book, Radiological Report, Birth Certificate, PAN Card. (Any one) | Same Day | ||
All Route (AC) | Rs. 150/- | Same Day | ||||
Other Disabled Persons | All Route (AC/Non AC) | Free | Valid proof of Residence in Delhi, I.D. Card issued by the SDM, Disability Certificate issued by a Govt. Hospital. {Deaf & Dumb (60 decibel), Blinds (1/60 to 6/60 -- both eyes) and Physically Handicapped (40% or above) only are entitled. One escort is allowed to travel free with the blind disability Should be defined is person with disabilities Act ,1995 | Same Day | ||
Blind Disabled Persons | All Route Non AC in NCTD and NCR in satellite towns (issued to blind persons only) | RS. 50 | Same Day | |||
Mentally Retarded and Mentally ill Persons | All Route (AC/Non AC)along with one attendant | Free | Valid proof of Residence in Delhi , I.D. Card issued by the SDM, Disability Certificate issued by a Govt. Hospital. Disability should be as defined in Persons Disabled Act, 1995. | Same Day | ||
Freedom Fighters | All Route (Non AC City & Inter State) along with one attendant | Free | Pension Payment Order, for receipant of pension under "Swatantra Sainik Samman" Scheme, Bank Certificate and Valid Proof of Residence in Delhi. | Same Day | ||
War- widows & dependents | All Route (Non AC) | Free | Certificate issued by Ministry of Defence & valid proof of residence in Delhi. (War-widows/dependents children of the martyrs of 1962, 1965 & 1971 War only are entitled). | Same Day | ||
National Award Winners | All Route (Non AC) | Free | Certificate of Award, valid proof of residence in Delhi. (Valid for Bharat Ratan, Padam Bhushan, Padam Vibhushan & Padam Shree only are entitled). | Same Day | ||
International Sports Persons | All Route (Non AC) | Free | Certificate issued by Sports Authority of India and host country for representing India in any event in Asian & Olympic games. Valid proof of residence in Delhi. | Same Day | ||
MP / MLA with attendant | All Route (Non AC) | Free | MP / MLA Identity Card. | Same Day |
The pass seekers of all above categories are required to pay a sum of Rs. 15/- for ID Card.
IMPORTANT TELEPHONE NUMBERS
Important telephone numbers are given hereunder for use by the commuters in connection with the redressal of their grievances: -
Name and Designation | Office | Phone No. | |||
---|---|---|---|---|---|
Secretary-cum-Commissioner (Transport) | Office at 5/9 Under Hill Road, Transport Department, GNCTD | 23933829 23980166 Fax:23933069 |
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D.T.C. Headquarters EPBX Numbers | 23370236, 23370715, 23370519, 23370453, 23370078, 23370464, 23370359, 23370446, 23370460, 23379564, 23379568 | ||||
D.T.C. Central complaint Cell Numbers | 1800118181 (Toll Free), 41400400 (PRI Line), 23370373, 23370374 | ||||
Chairman –CUM- Managing Director | Office at DTC HQ, I.P.Estate | 23379075 43508623 23370236 Fax:23370877 |
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OSD to CMD | Office at DTC HQ, I.P.Estate | 43508653 23370236 |
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Chief Vigilance Officer | Office at DTC HQ, I.P.Estate | 23379368, 43508641 23370236 | |||
Chief General Manager (Admn.) | Office at DTC HQ, I.P.Estate | 43508625, 23370236 | |||
Financial Advisor & CAO | Office at DTC HQ, I.P.Estate | 43508625, 23370244 23370236 | |||
Chief General Manager (IR)/ First Appellate Authority under RTI | Office at DTCScindia House | 23752764, 23752769 | |||
Chief General Manager(Personnel) | Office at DTC HQ, I.P.Estate | 43508625, 23378875 Tele fax 23378188 |
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CGM (Traffic) | Office at Scindia House | 23752764, 23752769 to 75 | |||
Chief General Manager(Technical) | Office at DTC HQ, I.P. Estate | 43508627, 23370236 | |||
CGM (IT) | Office at DTC HQ, I.P.Estate | 23378856, 23370236 | |||
Chief General Manager(SBU) | Office at DTC SBU, Hauz Khas Bus Terminal | 26511700 26511701 26511723 26511748 26511751 | |||
Secy. DTC Board | Office at DTC HQ, I.P.Estate | 43508653, 23370236 | |||
Dy. Chief General Manager (Tr.) Sc.House | Office at Sc. House, | 23353618, 23752769 | |||
Dy. Chief General Manager (R&D) | Office at DTC HQ. I.P. Estate | 27650325, 27650438 | |||
Dy.CGM(MS-I) | Office at DTC BBM Complex | 27654150 27650325 | |||
Dy.CGM(MS-II) | Office at DTC Central Workshop-II, Okhla | 26810121 26811540 26811528 | |||
Dy.CGM(IR) | Office at DTC HQ, I.P. Estate | 43508638, 23370236 | |||
Dy. Chief General Manager (Law) | Office at I.P.Depot | 43508652, 23370236 | |||
Dy. Chief General Manager (Mech.) | Office at CWS-II, Okhla | 27654150, 27650325 | |||
Dy. Chief General Manager(Security) | Office at DTC HQ, I.P.Estate | 43508647, 23370236 | |||
Dy. Chief General Manager (SBU) | Office at SBU Hauz Khas | 26511699 | |||
Addl. CAO-I | Office at DTC HQ, I.P.Estate | 43508629, 23370236 | |||
Addl. CAO-II | Office at DTC HQ, I.P.Estate | 43508645, 23370236 | |||
Dy. Chief General Manager (Public Relations) | Office at DTC HQ, I.P. Estate | 43508638 23370236 |
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Public Information Officer (PIO) HQ | Office at Scindia House | 23752769 to 75 23320694 23752765 | |||
Vigilance Officer | Office at DTC HQ, I.P. Estate | 43508646 23370236 | |||
Information Technology Core Group | |||||
Dy. Chief General Manager(IT)-I | Office at DTC HQ, I.P.Estate | 43508651 23370236 |
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Dy. Chief General Manager(IT)-II | Office at DTC HQ, I.P.Estate | 43508624, 23370236 |
Regional Managers
Regional Manager (East) Office at Nand Nagari Depot 22599157
Regional Manager (South) Office at Vasant Vihar Depot 26152639
Regional Manager (West) Office at Mayapuri Depot 28113525
Regional Manager (North) Office at Subash Place Depot 27198567
Control Rooms
Control Room | Tel No. |
---|---|
Central Control Room | 23370209, 23370210 |
East Control Room | 22593553 |
West Control Room | 25871250 |
North Control Room | 27199807 |
South Control Room | 26119081 |
We also conduct Delhi Sight Seeing Tours (Delhi Darshan) daily with AC Bus from Scindia House. The fare is Rs.200/- for adult and Rs.100/- for the children between the age of 5- 12 years. However, the children are not entitled for set in the bus. The Delhi Darshan ticket remains valid in all City Services on the pattern of DTC Daily Ticket. The time of journey is from 0915 to 17.45 hrs.
The Tourist bus starts from DTC Office Scindia House then pick-up tourists from Information Kiosk of Delhi Tourism Baba Kharak Singh Marg and thereafter from ITDC Office at Janpath for onward journey to the tourist places as per the following program.
Visiting Place
S.No. | Visiting Place | Halting Time |
---|---|---|
1. | Red Fort | 45 minutes |
2. | Raj Ghat (India Gate by Pass) | 20 minutes |
3. | Birla Mandir | 30 minutes |
4. | Qutab Minar | 45 minutes |
5. | Lotus Temple | 45 minutes |
6. | Humanyun’s Tomb | 45 minutes |
7. | Akshardham Temple (Swami Narain Temple) |
Dropping only |
The following route is followed for site seeing Tour:-
Delhi Gate, Shanti Van, Tilak Marg, Akbar Road, Sansad Marg, Shanti Path, Siri Aurbindo Marg, Press Enclave Road, Outer Ring Road (Nehru Place), Modi Floor Mill, Ring Road Mathura Road, Lodhi Road, Pragati Maidan, Nizamuddin Yamuna Bridge, Laxmi Nagar, DDU Marg & Connaught Place.
Note:- For Reservation and Enquiry, please contact on phone No.2375769-75 Extn.244, Delhi Darshan counter, Scindia House, Connaught Place.
Citizen (Public) Greivances Redressal Mechanism
- It is also added that HODs of DTC hear the grievances of citizens/ public from 11.00 to 13.00 hrs. Daily and in their absence, next subordinate officer hears the grievances and take appropriate action.
- A complaint cell is set up in Central Control Room, Millennium Depot complex, New Delhi in which the complaints/grievances of public are being lodged/ registered round the clock. After receiving the complains, necessary action is taken and intimated to the complains/aggrieved.
- For attaining grievances/ complaints registered at PGCRAMS and NHRC, a Nodal Officer has been nominated who receives the public grievances/ complaints and forward it to the concerned departments for getting reply within prescribed time limit.
Last Update Date :- 14-03-2018
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Page last updated on: 21-01-2021